ClaimRight · Warranty Denial Guides

Infiniti Jx35 warranty claim denied?

175 manufacturer communications on file 4 warranty extensions / campaigns 2013–2013 model years covered

If your dealer just denied a warranty claim on your 2013 Infiniti JX35, you're not alone, and the decision may not be final. Manufacturers are required to file service communications with federal regulators, and for this model Infiniti has filed 175 such communications, including 4 warranty extensions or service campaigns covering issues like the CVT software/warranty extension and the OBD II EVAP tube enhancement. These filings show that Infiniti has acknowledged certain defects existed in vehicles like yours, sometimes extending coverage well beyond the original warranty period.

A denial from a dealer or regional office doesn't always reflect the full picture of what the manufacturer has documented. Claims are sometimes reversed once the right service history, bulletin references, and documentation are presented in the proper format. ClaimRight reviews your paperwork and the manufacturer's own records to identify whether a documented defect may apply to your situation, and outlines the realistic options available to you. The assessment is free, and our document-preparation service works on a success-only basis, so there's no upfront cost to find out where you stand.

Free 2-minute assessment — is your denial worth fighting? →

What Infiniti has documented for the Jx35

Filed with NHTSA by the manufacturer. Warranty extensions are the strongest signal — the manufacturer acknowledging a defect and extending coverage for it.

2018-11-28 · Revision 1-IEVAP Warranty extension
OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and ret...
Official NHTSA document →
2018-08-17 · Revision 1-NEVAP Warranty extension
OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include...
Official NHTSA document →
2018-04-06 · PC501 Warranty extension
CVT Software Update/Warranty Extension Voluntary Service Campaign UPDATE April 6, 2018 Please discard earlier versions of this bulletin The announcement from December 7, 2016...
Official NHTSA document →
2017-03-15 · PC501 - 2013 JX3 Warranty extension
CVT Software Update/Warranty Extension Parts Update 2 ***** Parts Update ***** Campaign Bulletin ITB16-048 has been revised to address a part change (in the event that parts ar...
Official NHTSA document →
2024-09-19 · ITB19-024D
DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
Official NHTSA document →
2024-05-20 · ITB10-029C
CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2024-05-20 · ITB13-006D
CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2024-05-20 · ITB13-052E
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2024-04-30 · ITB13-007I
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2024-04-30 · ITB17-009H
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2024-04-29 · ITB09-039K
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2024-01-22 · ITB12-011Q
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2023-05-08 · ITB13-055D
CVT/TCM CALIBRATION DATA “WRITE” PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2023-04-05 · ITB03-051Q
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2023-03-29 · ITB13-008D
CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of...
Official NHTSA document →
2023-03-09 · ITB19-024C
DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2023-03-08 · ITB10-074B
ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2023-02-27 · ITB09-039J
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2023-02-27 · ITB13-007H
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2023-02-22 · ITB10-067C
WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2022-11-22 · ITB22-040
3G TELEMATICS HARDWARE DEACTIVATION SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also c...
Official NHTSA document →
2022-11-09 · ITB12-072I
ABNORMAL NOISE, VIBRATION AND/OR BINDING FEELING FROM REAR DIFFERENTIAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous version...
Official NHTSA document →
2022-09-27 · ITB13-008C
CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of...
Official NHTSA document →
2022-05-31 · ITB12-072H
INFINITI AWD MODELS; ABNORMAL NOISE, VIBRATION AND/OR JUDDER FROM REAR DIFFERENTIAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard prev...
Official NHTSA document →
2022-05-17 · ITB15-011C
ENHANCED DIAGNOSTIC LOGIC FOR CVT JUDDER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →

Common questions

Why would Infiniti deny a warranty claim on a JX35 if there are documented bulletins?
Dealers sometimes deny claims based on mileage, timing, or incomplete paperwork, even when a manufacturer has filed bulletins acknowledging a related defect. A denial reflects the dealer's or regional office's initial review, not necessarily the full scope of what the manufacturer has documented. Comparing your claim details against the manufacturer's own filings can clarify whether the denial accounted for all relevant information.
What is a warranty extension or service campaign, and could it apply to my JX35?
A warranty extension or service campaign is a manufacturer-issued notice acknowledging a specific defect and extending coverage for repairs related to it, often beyond the standard warranty period. For the 2013 JX35, Infiniti filed 4 such notices, including ones addressing CVT software and OBD II EVAP tube issues. Whether one applies depends on your vehicle's specific symptoms and repair history.
What should I do after a dealer denies my warranty claim?
Start by gathering your service records, the denial paperwork, and any diagnostic codes or repair descriptions from your visit. These details can be compared against manufacturer bulletins and extensions to see if a documented issue matches your situation. A general review of this kind, such as the free assessment ClaimRight offers, can help you understand your options before deciding on next steps.
Check your denial free — no fee unless we get you savings →
ClaimRight is a consumer advocacy and document-preparation service. We are not a law firm, do not provide legal advice, and make no promises about the outcome of any individual claim. Bulletin data is sourced from public NHTSA filings and refreshed weekly. All vehicle guides