ClaimRight · Warranty Denial Guides
Infiniti Qx60 warranty claim denied?
484 manufacturer communications on file
7 warranty extensions / campaigns 2014–2024 model years covered
If your Infiniti QX60 warranty claim was just denied, it can feel like the dealer's word is final. It often isn't. Manufacturers are required to file service communications with federal safety regulators, and for the QX60 (model years 2014–2024), there are 484 such filings on record—including 7 formal warranty extensions or service campaigns. Several of these relate to recurring CVT (continuously variable transmission) concerns, with bulletins issued in 2017, 2018, and again in 2022 addressing software updates, parts changes, and a related class-action settlement. Others cover issues like the OBD II EVAP tube, which received its own warranty enhancement. These documents show that Infiniti has, at times, acknowledged patterns of concern in this model—information that isn't always shared with owners at the service counter. A denial at the dealership level doesn't automatically mean a repair falls outside every avenue of warranty coverage. Reversals happen when owners bring documentation, repair history, and manufacturer communications together in one organized case. ClaimRight offers a free assessment to review your specific denial against what's publicly documented for your vehicle, so you can understand your options before deciding what to do next.
Free 2-minute assessment — is your denial worth fighting? →
What Infiniti has documented for the Qx60
Filed with NHTSA by the manufacturer. Warranty extensions are the strongest signal — the manufacturer acknowledging a defect and extending coverage for it.
2022-08-30 · REVISION 2 QX60
Warranty extension CVT Warranty Extension UPDATE August 30, 2022 Please discard earlier versions of this bulletin. The announcement from June 2, 2022 has been revised to include: ⢠The vouche...
Official NHTSA document →
2022-06-01 · QX60 CVT - WE -
Warranty extension CAMPAIGN BULLETIN CVT Warranty Extension In an effort to assure client satisfaction, demonstrate our confidence in continuously variable transmissions (CVTs), and to address cl...
Official NHTSA document →
2022-03-29 · 2015-2018 QX60 C
Warranty extension CVT Variable Transmission (CVT) Class Action Owner Notification On March 23, 2022, the Court presiding over a class action lawsuit gave final approval to a proposed settlement...
Official NHTSA document →
2018-11-28 · Revision 1-IEVAP
Warranty extension OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and ret...
Official NHTSA document →
2018-08-17 · Revision 1-NEVAP
Warranty extension OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include...
Official NHTSA document →
2018-04-06 · PC501
Warranty extension CVT Software Update/Warranty Extension Voluntary Service Campaign UPDATE April 6, 2018 Please discard earlier versions of this bulletin The announcement from December 7, 2016...
Official NHTSA document →
2017-03-15 · PC501 - 2013 JX3
Warranty extension CVT Software Update/Warranty Extension Parts Update 2 ***** Parts Update ***** Campaign Bulletin ITB16-048 has been revised to address a part change (in the event that parts ar...
Official NHTSA document →
2024-09-19 · ITB19-024D
DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D
Official NHTSA document →
2024-09-19 · ITB22-021C
SERVICE INFORMATION In the APPLIED VEHICLES, there are a variety of Seat Belt Warning Lights and Chimes. Refer to the information in this bulletin, along with the related vehicle o...
Official NHTSA document →
2024-08-15 · ITB19-029E
TELEMATICS (IVC) SERVICE INFORMATION Vehicles equipped with factory telematics system HINT: If the client experiences Wi-Fi hotspot related concerns only, DO NOT replace the TCU....
Official NHTSA document →
2024-08-15 · ITB22-017B
DTC B2E01-96 (INTERNAL BATTERY) STORED AS CURRENT IN IVC APPLIED SYSTEMS: Vehicles equipped with Telematics SERVICE INFORMATION CONSULT has been updated to allow DTC B2E01-96 for “...
Official NHTSA document →
2024-08-15 · ITB22-022B
SOFTWARE UPDATE POP-UP NOTIFICATION This bulletin is no longer active. Please discard previous versions of ITB22-022.
Official NHTSA document →
2024-07-23 · ITB23-016
REVISION 3 Please discard earlier versions of this bulletin. The announcement from June 8, 2023 has been revised to include the following: • The restriction on parts for this campa...
Official NHTSA document →
2024-07-19 · ITB24-002A
DTC P161F FOR IMMOBILIZER CODE STORED IN ECM WITH VEHICLE NO-START CONDITION APPLIED VEHICLES: APPLIED DATES: 2022-2023 QX60 (L51) Built on or before October 17, 2022 IF YOU CONFIR...
Official NHTSA document →
2024-07-11 · ITB24-009
VIBRATION AND/OR NOISE FROM THE REAR OF THE VEHICLE APPLIED VEHICLES: 2022-2024 QX60 (L51) APPLIED DATES: Built on or before February 28, 2024 APPLIED DRIVETRAINS: AWD IF YOU CONFI...
Official NHTSA document →
2024-06-07 · ITB23-016A
VOLUNTARY SAFETY RECALL CAMPAIGN 2022-2023 QX60; DRIVER’S SEAT RAIL INSPECTION INTRODUCTION Infiniti is conducting this voluntary safety recall campaign on certain specific model y...
Official NHTSA document →
2024-05-21 · ITB17-060C
INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bu...
Official NHTSA document →
2024-05-21 · ITB22-001A
INTELLIGENT KEY UNIT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY, below. Please discard previous versions of this bulletin.
Official NHTSA document →
2024-05-21 · ITB22-002A
BCM SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY, below. Please discard previous versions of this bulletin.
Official NHTSA document →
2024-05-21 · ITB22-003A
REAR DOOR ALERT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2024-05-20 · ITB10-029C
CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2024-05-20 · ITB13-006D
CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2024-05-20 · ITB13-052E
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2024-04-30 · ITB13-007I
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
2024-04-30 · ITB17-009H
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Official NHTSA document →
Common questions
Why was my Infiniti QX60 warranty claim denied?
Dealers deny warranty claims for many reasons, including disputes over the cause of failure, missed maintenance records, or a determination that a part is out of coverage. Denials are made at the dealership or manufacturer level based on the information available at that time, which may not include the full repair or service history of the vehicle.
What is a CVT warranty extension and does it apply to my QX60?
A warranty extension is a manufacturer-issued update that lengthens coverage for a specific part or system beyond the original warranty terms. Infiniti has issued CVT-related extensions and a class-action settlement notice for certain QX60 model years. Whether your vehicle qualifies depends on its VIN, mileage, and repair history, which a documentation review can help clarify.
Can a denied warranty claim be reversed?
Denied claims can sometimes be reconsidered when additional documentation, repair records, or manufacturer service communications are presented in an organized way. There's no guarantee of a specific outcome, but reversals do occur, particularly when a documented pattern—like a known CVT or EVAP issue—applies to the vehicle in question. A free assessment can help identify whether that applies to your case.
Check your denial free — no fee unless we get you savings →