ClaimRight · Warranty Denial Guides
Lexus Rx 350 warranty claim denied?
87 manufacturer communications on file
5 warranty extensions / campaigns 2013–2013 model years covered
A denied warranty claim can feel like the end of the road, but for the 2013 Lexus RX 350, the manufacturer's own records tell a more complicated story. NHTSA has 87 filed manufacturer communications on record for this model year, including 5 formal warranty extensions and service campaigns—covering issues such as Customer Support Program 19LE05, which addressed inaccurate vehicle location reporting in the Safety Connect system, and Limited Service Campaign KLG, which extended coverage for the same concern.
When a manufacturer has already acknowledged a defect widely enough to issue a customer support program or service campaign, a denial you received at the dealer level isn't necessarily the final word. Denials are sometimes based on incomplete information, missed documentation, or a failure to connect your specific symptoms to a known, documented issue. Reviewing the manufacturer's own technical bulletins alongside your service history can clarify whether your claim fits a pattern Lexus has already recognized.
ClaimRight offers a free assessment to review your repair records against this documented history and explain, in plain language, what options may be available to you. There's no obligation, and the goal is simply to help you understand where you stand.
What Lexus has documented for the Rx 350
Filed with NHTSA by the manufacturer. Warranty extensions are the strongest signal — the manufacturer acknowledging a defect and extending coverage for it.
2022-12-01 · 19LE05 Dealer Pa
Warranty extension DP: Customer Support Program 19LE05 expired December 1, 2022.
Official NHTSA document →
2020-08-24 · KLG_19LE05-TI-Up
Warranty extension TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE
Official NHTSA document →
2019-12-10 · KLG_Dealer Packa
Warranty extension Dealer Package: 12/10/2019 Vehicle total has increased by approximately 6,260 vehicles. Vehicles were moved from Customer Support Program 19LE05 and added to Limited Service Campai...
Official NHTSA document →
2019-11-13 · 19LE05_Dealer Pa
Warranty extension Dealer Package: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (G...
Official NHTSA document →
2019-10-17 · 19LE05-KLG - TI-
Warranty extension Technical Instructions: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE CERTAIN 2011 ?...
Official NHTSA document →
2022-04-13 · Safety Recall 22
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
Official NHTSA document →
2022-02-24 · L-SB-0004-22
TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulleti...
Official NHTSA document →
2022-01-12 · Lexus PRO19-02 -
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept ne...
Official NHTSA document →
2021-05-19 · Lexus Safety Re
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 5.19.2021
Official NHTSA document →
2020-08-05 · L-SB-0002-20 Rev
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a...
Official NHTSA document →
2020-08-04 · L-SB-0028-20
TSB: Some 2006 - 2020 model year Lexus hybrid vehicles may exhibit an excessive buildup of dust, lint, or debris in the HV battery cooling fan or intake filter. This condition coul...
Official NHTSA document →
2020-06-23 · L-SB-0023-20
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obso...
Official NHTSA document →
2020-04-06 · L-SB-0008-20
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG00...
Official NHTSA document →
2020-04-06 · L-SB-0179-17 Obs
TSB: OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete. Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates
Official NHTSA document →
2020-02-06 · L-SB-0060-13 Obs
TSB: February 06, 2020: This bulletin is now obsolete. Please see L-SB-0003-20.
Official NHTSA document →
2020-02-05 · 19LE05 - Dealer
The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support...
Official NHTSA document →
2020-02-05 · KLG - Dealer Pac
The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support...
Official NHTSA document →
2019-12-10 · L-SB-0170-17_Rev
TSB: REVISION NOTICE December 10, 2019 Rev2: ? The Parts Information and Required Tools & Equipment sections have been updated. November 14, 2018 Rev1: ? The Parts Information and...
Official NHTSA document →
2019-10-11 · L-TT-0221-17_Rev
TT: Some customers may encounter Bluetooth® connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth® failure to connect to the vehicle when first tu...
Official NHTSA document →
2019-09-13 · KLG_TI_091319
Technical Instructions: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE CERTAIN 2011 ? 2017 MODEL YEAR LS, 2013 ? 2016 MODEL...
Official NHTSA document →
2019-09-12 · KLG_Area Letter_
Area Letter: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS...
Official NHTSA document →
Common questions
Why would Lexus deny a warranty claim on a 2013 RX 350 if there are documented service campaigns?
Dealers sometimes deny claims because the paperwork doesn't clearly tie your vehicle's symptoms to an existing campaign, because the campaign had expired, or because the specific repair wasn't coded as related. The manufacturer has filed 87 communications for this model, including 5 warranty extensions, showing Lexus has addressed certain recurring issues—though that doesn't automatically mean every related claim will be approved on first request.
What was Customer Support Program 19LE05 for the Lexus RX 350?
19LE05 was a customer support program addressing inaccurate vehicle location reporting through the Safety Connect system's Data Communication Module, which used GPS to identify the vehicle's position. Technical instructions were issued in 2019, and the program was formally replaced by Limited Service Campaign KLG before expiring on December 1, 2022. Reviewing your service records can show whether your vehicle was included.
Can I get a denied Lexus warranty claim reconsidered?
Many denials can be revisited when additional documentation, service history, or reference to a manufacturer-issued bulletin or campaign is presented. This isn't guaranteed in every case, but gathering records and understanding what Lexus has already acknowledged about your model can clarify your options. A free, no-obligation review can help you see whether your situation aligns with documented manufacturer communications before deciding on next steps.
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