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Mack Td warranty claim denied?

401 manufacturer communications on file 3 warranty extensions / campaigns 2007–2019 model years covered

If your warranty claim on your Mack Td was just denied, you're not alone, and the denial may not be the final word. The manufacturer has filed 401 technical and owner communications for this model with NHTSA, including 3 formal warranty extensions covering the Fuel Control Module and Pre-SCR NOx Sensor on certain model years. Separately, bulletins describe recurring issues such as oil leaks at the clutch/flywheel housing, fault codes tied to the Bendix VCP system, and shift-assembly or TECU failures on mDRIVE-equipped trucks. These documents show that some of the problems owners experience are already known and tracked by the manufacturer, which can be relevant when a dealer denies coverage. Denials are sometimes based on incomplete information, a misapplied timeline, or a failure to connect your symptoms to a documented defect or extension. Many owners don't realize they may still have options after an initial denial. A free assessment can review your specific repair order, mileage, and the applicable service documentation to help you understand whether your situation aligns with a known issue or extension, and what your next steps could be. There's no cost or obligation to find out where you stand.

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What Mack has documented for the Td

Filed with NHTSA by the manufacturer. Warranty extensions are the strongest signal — the manufacturer acknowledging a defect and extending coverage for it.

2023-09-28 · U111 202309 Warranty extension
Owner Notification Letter, Extended Warranty Coverage U111. The Fuel Control Module is the component provided coverage under this warranty extension.
Official NHTSA document →
2023-09-28 · U112 202309 Warranty extension
Owner Notification Letter, Extended Warranty Coverage U112. The Pre-SCR NOx Sensor is the component provided coverage under this warranty extension.
Official NHTSA document →
2023-09-28 · U113 202309 Warranty extension
Owner Notification Letter, Extended Warranty Coverage U113. The Pre-SCR NOx Sensor is the component provided coverage under this warranty extension.
Official NHTSA document →
2024-11-14 · CBR-997 202411
Vehicles may present with oil leak coming from the clutch/flywheel housing and observation of burned clutch smell or clutch slipping. These symptoms can be mistaken as a crankshaft...
Official NHTSA document →
2024-09-13 · CBR-407 202409
CBR: To correct the MID136 SID 66 FMI 7 fault code the latest Bendix VCP fi le will need to be downloaded.
Official NHTSA document →
2024-08-28 · CBR-343 202408
CBR: Mack chassis with an mDRIVE transmission, there have been reports of complete shift assemblies and TECUs being replaced due to technicians being unable to pinpoint the source...
Official NHTSA document →
2024-08-13 · CBR-523 202408
CBR: Overhead Wear Overview - Model Year2018 To Current (Common Rail Fuel System ONLY)
Official NHTSA document →
2024-08-13 · CBR-561 202408
CBR: 11L, 13L, And 16L Engine Oil Analysis Specifications - US10 And Newer Emissions
Official NHTSA document →
2024-08-06 · CBR-2391 202408
CBR: Diagnostic Trouble Code (DTC) U010187- Lost Communication With TECU
Official NHTSA document →
2024-07-02 · CBR-2350 202407
CBR: Telematics Gateway (TGW) Connect Ability Issues
Official NHTSA document →
2024-06-19 · CBR-2383 202406
CBR - Accelerator Pedal: Inspection Instructions
Official NHTSA document →
2024-04-22 · CBR-1008 202404
CBR: Equipped With An Automated Manual Transmission Model D or F ( AMT-D, AMT-F, mDrive) Missing X1 Value In VDA And Default Settings Guidelines, ParameterP1AOB; Fault Code P1052-5...
Official NHTSA document →
2024-04-02 · CBR-2013 202404
CBR: Turbo Compound (TC) Hot Side Noise, Diagnostic Information.
Official NHTSA document →
2024-02-21 · CBR-2350 202402
CBR -Telematics Gateway (TGW) Connect Ability Issues
Official NHTSA document →
2024-02-16 · CBR-2014 202402
CBR - Driveline Noise, Suspension Ride Height Too High, Suspension Will Not Exhaust - Chassis Built 2016w01 And Newer.
Official NHTSA document →
2024-02-16 · CBR-202 202402
CBR - Automated Manual Transmission ( AMT ) Flywheel Pilot Bearing Wear On Input Shaft.
Official NHTSA document →
2024-02-16 · CBR-2347 202402
CBR - Active "Set Park Brake" Message On Drivers Information Display (DID).
Official NHTSA document →
2024-01-18 · CBR-2333 202401
CBR: TGW Will Not Connect After SIM Card Replacement
Official NHTSA document →
2023-11-07 · M-465-001 202311
TSB: Mack Trucks now offer an improved HD Inter-Axle Through Shaft for the CRD 125, 150, 180, and 200 family carriers. The new HD shaft went into production on January 23rd, 2023 f...
Official NHTSA document →
2023-10-19 · CBR-399 202310
CBR: Vehicle Overspeed Warning Comes Active At A Lower Speed Than Expected; Vehicle Overspeed Warning In Driver Information Display (DID) - Model Year 2018 And Newer With New Style...
Official NHTSA document →
2023-10-19 · CBR-995 202310
CBR: Telematics Gateway ( TGW, MID 142 ) Losing Communication With The Instrument Cluster ( IC ) - Counts Of Fault Code (FC) MID 140 PSID 239 FMI 12 Data Link, MID 142 Faulty Devic...
Official NHTSA document →
2023-10-12 · CBR-206 202310
CBR: Vehicle Speed Factor (K-Factor) Programming - Speed Factor Value Incorrect When Calculated In Premium Tech Tool (PTT); Speedometer Reading Incorrectly Following A Change To Ve...
Official NHTSA document →
2023-09-22 · CBR-570 202309
CBR: Model Year 2017, 2018 - US17GHG Common Rail Fuel System Component Electrical Faults
Official NHTSA document →
2023-09-05 · M-258-014 202309
TSB: Aftertreatment Diesel Exhaust Fluid (DEF) Tank, Level Sensor, Replacement
Official NHTSA document →
2023-09-04 · S7567 202309
Service Campaign: Electronic Pressure Relief Valve (EPRV) Delete & Fuel Rail Pressure Sensor Update
Official NHTSA document →

Common questions

Why would a dealer deny a Mack Td warranty claim?
Dealers deny claims for several reasons, including mileage or time outside stated coverage, a determination that the issue stems from wear rather than a defect, or incomplete paperwork. Sometimes a denial overlooks a manufacturer-issued extension or bulletin that applies to the vehicle. Reviewing the specific denial reason against your repair records and any related service documentation is typically the first step toward understanding your options.
What is a warranty extension or Owner Notification Letter?
A warranty extension, often communicated through an Owner Notification Letter, is issued when a manufacturer agrees to cover repairs for a specific component beyond the standard warranty period, usually due to a known pattern of failures. For the Mack Td, three such extensions exist, covering the Fuel Control Module and Pre-SCR NOx Sensor. Whether one applies depends on the vehicle's model year, mileage, and repair history.
Can a denied warranty claim be reversed?
Denied claims are sometimes reconsidered when additional documentation, such as repair orders, diagnostic codes, or references to applicable bulletins and extensions, is presented. This isn't guaranteed in every case, but reviewing the denial alongside the manufacturer's own service communications can clarify whether the claim was evaluated correctly. A free assessment can help identify whether your repair matches a documented issue worth revisiting with the dealer or manufacturer.
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ClaimRight is a consumer advocacy and document-preparation service. We are not a law firm, do not provide legal advice, and make no promises about the outcome of any individual claim. Bulletin data is sourced from public NHTSA filings and refreshed weekly. All vehicle guides