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RAM Promaster City warranty claim denied?

305 manufacturer communications on file 4 warranty extensions / campaigns 2015–2021 model years covered

If your warranty claim was just denied on your RAM Promaster City (2015–2021), you're not alone, and the denial may not be the final word. Records filed with the National Highway Traffic Safety Administration show the manufacturer has issued 305 service communications for this model, including 4 formal warranty extensions covering known issues such as excessive oil consumption in the 2.4L engine and problems with the nine-speed automatic transmission. These documents show the manufacturer has acknowledged certain recurring defects, which can be relevant when a dealer denies a repair claim tied to similar symptoms. Warranty denials happen for many reasons — sometimes a service advisor misapplies coverage terms, misses an applicable extension, or simply doesn't check for related manufacturer bulletins. When a denial is challenged with the right documentation, including technical service bulletins and extension notices, many owners find they do have options they weren't told about. A free assessment can help you understand what documentation applies to your specific vehicle and symptoms, and what steps may be available to revisit the denial — with no upfront cost and no obligation to proceed.

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What RAM has documented for the Promaster City

Filed with NHTSA by the manufacturer. Warranty extensions are the strongest signal — the manufacturer acknowledging a defect and extending coverage for it.

2024-08-29 · 09-018-24 Warranty extension
"2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ● Oil pressure low indicator lamp illumination between oil changes. ●...
Official NHTSA document →
2023-04-14 · 0900323 Warranty extension
2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ? Oil pressure low indicator lamp illumination between oil changes. ?...
Official NHTSA document →
2023-01-25 · 09-003-23 Warranty extension
2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: Oil pressure low indicator lamp illumination between oil changes. Exc...
Official NHTSA document →
2019-05-09 · 21-025-19 Warranty extension
Nine-Speed Automatic Transmission (X80 Warranty Extension) This bulletin involves extending the warranty on the nine-speed automatic transmissions.
Official NHTSA document →
2024-05-21 · 9100338REV1
"GENERATOR Engine Prior to alternator/generator removal: 1. Inspect & check all electrical connections to the alternator a. 2-way connector containing field control circuit & alter...
Official NHTSA document →
2024-01-10 · S1408000384
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Tro...
Official NHTSA document →
2023-09-20 · 9100229
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
Official NHTSA document →
2023-09-16 · S2325000007
MIL/check engine lamp comes on after performing U90 recall PCM software update.
Official NHTSA document →
2023-09-15 · 9100226
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error...
Official NHTSA document →
2023-08-31 · RecallU90
Emissions Recall U90 - Catalyst Efficiency
Official NHTSA document →
2023-08-30 · 93023
Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
Official NHTSA document →
2023-08-30 · 93120
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
Official NHTSA document →
2023-08-24 · 2400623
A/C Diagnostic LOP Change
Official NHTSA document →
2023-07-27 · 9100196
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
Official NHTSA document →
2023-05-18 · 0700723
Water Quality When Mixed With Engine Coolant
Official NHTSA document →
2023-04-25 · 9100142
Mirror
Official NHTSA document →
2023-04-15 · 1804823
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Official NHTSA document →
2023-02-14 · 9003357
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STA...
Official NHTSA document →
2023-01-25 · 88806
Warranty Bulletin D-23-01 - (XB1) 2.4L Engine ? Select 2014 - 2019 Jeep Cherokee (KL), 2017 - 2018 Jeep Compass (MP), 2015 - 2018 Jeep Renegade (FWD/AWD) (BU), 2013 - 2016 Dodge Da...
Official NHTSA document →
2022-12-15 · U90 Combo Rev5
Emission Recall U90 Catalyst Efficiency
Official NHTSA document →
2022-12-08 · 09-013-22
2.4L Engine Oil Consumption Test The customer may comment that the vehicles engine oil level is low or they need to add oil between oil change intervals and no visible signs of oi...
Official NHTSA document →
2022-11-10 · 9100008
Telematic box module 2
Official NHTSA document →
2022-11-04 · 9100096
Base Headlamp Bright, Base Headlamp Black
Official NHTSA document →
2022-10-13 · Recall U90
Emission Recall U90 Catalyst Efficiency
Official NHTSA document →
2022-08-19 · 3100122
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRS...
Official NHTSA document →

Common questions

Why would a dealer deny a warranty claim on a RAM Promaster City?
Dealers may deny claims for several reasons, including disputes over whether a symptom is covered, missed documentation, or failure to check for applicable technical service bulletins or warranty extensions. Denials are not always the final determination — they're based on the information and documentation reviewed at the time, which can sometimes be incomplete or applied incorrectly to your specific situation.
What is the 2.4L engine oil consumption warranty extension about?
Manufacturer records filed with NHTSA describe a warranty extension (XB1) addressing excessive oil consumption in the 2.4L engine, with symptoms that may include a low oil pressure warning lamp. This extension was issued multiple times between 2023 and 2024. Whether it applies to a specific vehicle depends on mileage, model year, and documented symptoms, which a review of your records can help clarify.
Can a denied RAM Promaster City warranty claim be reconsidered?
Denied claims can sometimes be reconsidered when supported by documentation such as repair records, manufacturer bulletins, or applicable warranty extensions. The process generally involves gathering relevant paperwork and presenting it through the appropriate channel. Outcomes vary by case, so a review of your specific repair history and documentation is typically the first step in understanding your options.
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ClaimRight is a consumer advocacy and document-preparation service. We are not a law firm, do not provide legal advice, and make no promises about the outcome of any individual claim. Bulletin data is sourced from public NHTSA filings and refreshed weekly. All vehicle guides