ClaimRight · Warranty Denial Guides
Toyota Mirai warranty claim denied?
315 manufacturer communications on file
6 warranty extensions / campaigns 2016–2025 model years covered
If Toyota or your dealer recently denied a warranty claim on your Mirai, it can feel like the decision is final — but denials are not always the last word. Manufacturers are required to file service communications with NHTSA when they identify recurring issues, and for the Mirai, 315 such communications have been filed, including 6 formal warranty extensions or service campaigns. One example is Customer Support Program 19TE12, which addressed a Safety Connect / Data Communication Module issue causing inaccurate vehicle location reporting, and which Toyota later made eligible for warranty-style claims even outside the standard coverage window. These filings show that manufacturers sometimes acknowledge problems after vehicles are built, and that documentation — not just the dealer's initial answer — can matter when a claim is reviewed again. A denial at the service counter does not always reflect every program or extension that may apply to your specific vehicle. ClaimRight offers a free, no-obligation assessment to review your Mirai's history against publicly filed manufacturer records and outline what documented options may be available to you, with no cost unless we help resolve your claim.
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What Toyota has documented for the Mirai
Filed with NHTSA by the manufacturer. Warranty extensions are the strongest signal — the manufacturer acknowledging a defect and extending coverage for it.
2022-12-02 · 19TE12 Dealer Pa
Warranty extension DP: Customer Support Program 19TE12 expired December 1, 2022.
Official NHTSA document →
2020-08-24 · K0P_19TE12-TI-Up
Warranty extension TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN K0P CUSTOMER SUPPORT PROGRAM 19TE12 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE
Official NHTSA document →
2019-12-10 · K0P_Dealer Packa
Warranty extension Dealer Package: 12/10/2019 Vehicle total has increased by approximately 1,100 vehicles. Vehicles were moved from Customer Support Program 19TE12 and added to Limited Service Campai...
Official NHTSA document →
2019-11-13 · 19TE12_Dealer Pa
Warranty extension Dealer Package: Opcodes are now available to submit a warranty claim on vehicles still under the New Vehicle Limited Warranty (3yrs/36,000 miles). The Data Communication Module (DC...
Official NHTSA document →
2019-10-17 · 19TE12 - DCM - R
Warranty extension Region Email: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS...
Official NHTSA document →
2019-10-17 · 19TE12 - DCM - T
Warranty extension Technical Instructions: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN K0P CUSTOMER SUPPORT PROGRAM 19TE12 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE CERTAIN 2013 ?...
Official NHTSA document →
2024-12-21 · 23TJ01_P5_Dealer
DP: The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global semiconductor shortage impacting certain microchips. The aff...
Official NHTSA document →
2024-12-21 · T-SB-0104-23
TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinis...
Official NHTSA document →
2024-12-20 · T-SB-0102-23
TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PD...
Official NHTSA document →
2024-12-20 · Toyota Safety Re
Toyota Safety Recall and Service Campaign - Technician Certification Requirements 12.20.2023
Official NHTSA document →
2024-11-25 · T-SB-0106-24
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: •C...
Official NHTSA document →
2024-11-22 · T-SB-0021-24 Rev2
A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and...
Official NHTSA document →
2024-11-11 · 22TD01
TECHNICAL INSTRUCTIONS LIMITED SERVICE CAMPAIGN 22TD01 SOFTWARE UPDATE FOR EV CONTROL COMPUTER CERTAIN 2021 MODEL YEAR MIRAI VEHICLES 22TD01 Expired on November 11, 2024
Official NHTSA document →
2024-10-24 · 23TJ01
The table below describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated during each phase la...
Official NHTSA document →
2024-07-29 · T-SB-0055-24 Rev1
Some 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate t...
Official NHTSA document →
2024-07-12 · T-SB-0035-24 Rev1
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an expos...
Official NHTSA document →
2024-07-12 · T-SB-0038-24 Rev1
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is...
Official NHTSA document →
2024-07-12 · T-SB-0039-24 Rev1
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds....
Official NHTSA document →
2024-06-28 · T-SB-0057-24
Some 2022 model year Mirai vehicles are equipped with Toyota Teammate Advanced Drive. This system provides driving support through automated steering, acceleration, and braking und...
Official NHTSA document →
2024-06-21 · T-SB-0055-24
Some 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate t...
Official NHTSA document →
2024-06-14 · T-SB-0004-24 Rev1
2025 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position. In addition, some models may also utilize retaine...
Official NHTSA document →
2024-06-14 · T-SB-0021-24 Rev1
A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and...
Official NHTSA document →
2024-06-14 · T-SB-0023-24 Rev1
Long-term or off-site storage requires special care to maintain vehicle condition. The following guidelines should be performed to minimize vehicle component / part degradation due...
Official NHTSA document →
2024-06-14 · T-SB-0104-23 Rev1
During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished b...
Official NHTSA document →
2024-05-24 · 24TD03
Certain model year 2022 Toyota Mirai vehicles with Advanced Drive may not have the latest multimedia system software installed. In these vehicles, if the latest multimedia software...
Official NHTSA document →
Common questions
Why was my Toyota Mirai warranty claim denied?
Dealers deny claims for many reasons, including mileage, timing, maintenance records, or a determination that the issue isn't covered under the standard New Vehicle Limited Warranty. However, manufacturers sometimes later issue extended coverage or service campaigns for known issues, such as the Mirai's Safety Connect location-reporting program, which may affect whether a claim should have been covered.
What is Customer Support Program 19TE12?
19TE12 was a Toyota customer support program addressing a Data Communication Module issue causing the Safety Connect system to report an inaccurate vehicle location. It allowed eligible Mirai owners to have related repairs or warranty-style claims submitted, with the program noted as expired December 1, 2022. Eligibility details vary by vehicle and repair date.
Can a denied warranty claim be appealed or reconsidered?
Yes, in many cases a denied claim can be reviewed again, particularly if documentation shows the repair relates to a manufacturer-filed service campaign, technical bulletin, or warranty extension. Gathering service records, bulletin references, and repair dates is generally the first step. A free assessment can help identify whether your specific repair history aligns with any documented programs for your vehicle.
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